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Terms of Use

Last updated: July 8, 2026

These Terms of Use (“Terms”) are a legal agreement between you and Journey DNA LLC (“Journey DNA,” “we,” “us,” or “our”), a New Jersey limited liability company, and govern your access to and use of the PoolChecker website at poolchecker.com and the PoolChecker Pro application (together, the “Service”). By creating an account, accepting these Terms at sign-up, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. When you accept these Terms at registration or when joining a team, we record the date and version of the Terms you accepted.

1. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials and sign-in links secure, and for all activity under your account. If you create a workspace or invite team members, you represent that you are authorized to do so and to bind that business (the “Business”) to these Terms. Team members you invite must accept these Terms when they join, and act under the Business's direction within the Service.

2. The Service

The Service provides tools for pool service businesses, including route optimization and scheduling, service and water-chemistry records, equipment and inventory tracking, quotes and invoicing, customer payment collection, customer notifications and portals, team management, time and pay recordkeeping, and integrations with third-party services. We may add, change, or remove features at any time. Some features depend on third-party services, and their availability is not guaranteed.

3. Subscriptions, Fees, and Billing

  • Paid plans are billed in advance on a recurring basis through our payment processor until cancelled. Per-seat charges (additional team members) and usage-based add-ons (such as SMS message packs) may apply as described in the Service.
  • Each workspace (company) requires its own plan. Additional companies beyond your first require a paid plan for each company.
  • By subscribing, you authorize us and our payment processor to charge your payment method for the applicable fees, taxes, and add-ons.
  • Except where required by law, fees are non-refundable, and promotional credits, referral credits, and message allotments have no cash value. You may cancel at any time; cancellation takes effect at the end of the current billing period, and you remain responsible for amounts already due.
  • If payment fails, we may provide a grace period before limiting the Service. If your plan lapses or you downgrade, plan limits apply and data or features above those limits (for example, pools beyond a plan's cap) may be archived or become inaccessible until you upgrade.
  • We may change pricing on a prospective basis with notice. Continued use after a price change takes effect constitutes acceptance.

4. Customer Payments (Stripe Connect)

The Service lets a Business collect payments from its own customers (“Homeowners”) by card or bank debit through Stripe. If you enable payments, the following applies:

  • Payments are processed through a Stripe connected account belonging to the Business. Your use of Stripe is subject to the Stripe Connected Account Agreement and Stripe's terms; Journey DNA is not a bank, money transmitter, or payment processor.
  • The Business is the merchant of record for charges to its Homeowners. The Business is solely responsible for its prices, deposits, installment arrangements, recurring billing configuration, refunds, credits, chargebacks, disputes, and for delivering the underlying services.
  • We charge a platform fee on payments processed through the Service, deducted from the Business's payout. Fee rates are shown in the Service and may vary by plan.
  • Bank-debit (ACH) payments require the payer's authorization, which the Service collects and records. The Business is responsible for honoring the terms of any payment arrangement it offers, and for any returned or failed payments and associated costs.
  • Deposits, installment plans, and recurring charges configured in the Service are agreements between the Business and its Homeowner. Journey DNA is not a party to them and does not guarantee payment or collection.

5. Taxes, Accounting, and Payroll Records

  • Sales-tax settings, tax lines, and tax reports in the Service are recordkeeping and calculation tools based on the rates the Business configures. They are not tax advice. The Business is solely responsible for determining, collecting, reporting, and remitting all taxes.
  • Time tracking, timesheets, pay rates, overtime calculations, and paid-time-off features are recordkeeping tools, not a payroll service. We do not pay wages, withhold taxes, or file employment documents. The Business is solely responsible for compliance with wage-and-hour, overtime, paid-leave, and other employment laws applicable to it, and for verifying computed hours and amounts before using them to run payroll.
  • Accounting integrations (such as QuickBooks Online) transmit data to your accounting provider as configured. The Business is responsible for reviewing its books, and use of the integration is subject to the provider's terms.

6. Messaging and Communications Compliance

If you use the Service to send text messages or emails to your customers, you are the sender of record and solely responsible for complying with all applicable laws and carrier requirements, including the TCPA, CAN-SPAM, and state telemarketing laws. This includes obtaining and documenting any required consent before messaging a recipient, honoring opt-out requests, and messaging only within lawful hours. The Service provides consent-tracking fields, opt-out handling, and required first-message disclosures as tools, but using those tools does not by itself make your messaging lawful. Message allotments vary by plan; unused promotional allotments expire as described in the Service.

The Service acts solely as a technology platform that transmits communications at your direction: you choose the recipients, the triggers, and whether each messaging feature is enabled, and Journey DNA does not initiate communications to your customers on its own behalf. By enabling any messaging feature or marking a recipient as consented, you represent and warrant that you have obtained, and will maintain records of, all consents required by applicable law for the messages the Service sends at your direction. The Service automatically honors recipient opt-outs (such as STOP replies), and you agree not to circumvent them. You will defend and indemnify Journey DNA against claims arising from communications sent at your direction, as described in Section 16.

7. Team Location Tracking

The Service offers optional GPS location tracking of field technicians while they work an active route during configured business hours. The Business controls whether tracking is enabled. If the Business enables it, the Business is solely responsible for complying with laws governing employee location tracking and monitoring in its jurisdiction, including providing any legally required notice to, or obtaining consent from, its team members. Location data is retained for a limited period as described in our Privacy Policy.

8. Chemical and Safety Information

Water-chemistry readings, dosing recommendations, calculators, and related outputs are informational estimates only, based on the data you enter. They are not a substitute for professional judgment. Always verify dosing independently, follow chemical manufacturers' label instructions and safety requirements, and comply with applicable health and safety codes. The Business and its technicians are solely responsible for the chemicals they select and apply and for the condition of the pools they service. To the fullest extent permitted by law, Journey DNA is not liable for property damage, personal injury, or water-condition outcomes arising from reliance on Service outputs.

9. Acceptable Use

You agree not to:

  • Use the Service in violation of any law, including telemarketing, anti-spam, messaging, payment, employment, and privacy laws.
  • Send messages to recipients without a lawful basis or required consent, or after a recipient has opted out.
  • Upload content that is unlawful, infringing, harmful, or that you lack the right to share.
  • Attempt to access accounts or data that are not yours, probe or breach security, or disrupt the Service.
  • Misuse referral or promotional programs, including self-referrals, fake accounts, or other schemes to obtain credits.
  • Reverse engineer, resell, or use the Service to build a competing product, except as permitted by law.

10. Your Content and Data

You retain ownership of the data and content you submit (“Customer Data”), including customer records, photos, and videos. You grant us a limited license to host, process, display, and use Customer Data solely to provide and improve the Service and as described in our Privacy Policy. You are responsible for the Customer Data you collect and for having all necessary rights and consents, including consent to contact Homeowners and to photograph or record on their property.

The Service maintains service history as a property-based record: chemistry and service records are attached to the physical pool and may be retained as part of that property's history within your workspace even after a particular customer relationship ends. Business Users can export their data from the Service and can delete workspace business data using the in-app tools. We may remove content that violates these Terms.

Media storage limits and retention. To keep the Service affordable, photos and videos are subject to storage limits and automatic retention periods. Each pool's permanent media gallery is limited to a fixed number of items (currently 50); when the limit is reached, you must remove existing items before adding more. Photos and videos captured during a service visit, and videos attached to a quote, are retained for a limited time and then automatically deleted — currently service-visit videos after 180 days, service-visit photos after 365 days, and quote videos after 365 days. Any photo or video you deliberately save to a pool's permanent gallery is exempt from these automatic-deletion periods (subject only to the gallery limit above). These limits and periods may change; where practical we will make current values available in the Service. You are responsible for exporting or separately preserving any media you wish to retain beyond these periods.

11. Referral Programs

  • Refer & Earn: referral rewards are promotional billing credits, not cash. Rewards are subject to eligibility rules shown in the Service (including that the referred business be a genuinely new customer that remains on a paid plan through a qualification period). We may withhold, reverse, or claw back credits obtained through fraud, self-dealing, or abuse, and may modify or end the program at any time on a prospective basis.
  • Business referral ledger: tools for recording referral partners and fees you owe them are bookkeeping features only. Any referral-fee arrangement is solely between the Business and its partner; Journey DNA is not a party to it, does not move money for it, and has no responsibility for those arrangements, including their legality in your industry or jurisdiction.

12. Third-Party Services

The Service integrates with third parties — for example payment processing (Stripe), text messaging (ClickSend), email delivery (Resend), file storage (Backblaze), mapping, routing and geocoding (Mapbox, OpenStreetMap and related services), and accounting (Intuit QuickBooks Online). Your use of those services may be subject to their separate terms, and we are not responsible for their acts or omissions.

13. Intellectual Property

The Service, including its software, design, and trademarks, is owned by Journey DNA and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. If you send us feedback or suggestions, we may use them without restriction or compensation. All rights not expressly granted are reserved.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or that routes, chemistry outputs, time or pay calculations, tax figures, or other outputs will be accurate or suitable for any particular purpose. You are responsible for verifying outputs before relying on them.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, JOURNEY DNA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Journey DNA and its affiliates from any claims, damages, and expenses (including reasonable attorneys' fees) arising out of: your use of the Service; your Customer Data; your communications with your customers, including claims under telemarketing or messaging laws; charges, refunds, chargebacks, or disputes involving your customers; your employment practices, including time, pay, and location-tracking claims by your team members; chemicals applied or services performed by you or your team; or your violation of these Terms or applicable law.

17. Termination

You may stop using the Service at any time and may export your data before doing so. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ends; Sections 10 and 13 through 18 survive.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in New Jersey will have exclusive jurisdiction over any dispute that is not subject to arbitration or small-claims resolution, and you consent to personal jurisdiction and venue there.

19. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

20. Contact Us

Journey DNA LLC, New Jersey, USA. Questions about these Terms may be sent to info@poolchecker.com.